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All transactions made through our website (“Site”) are also subject to our Terms of Purchase, Return Policy and Shipping Policy in effect at the time of purchase. These Terms of Purchase, Return Policy, Shipping Policy, along with the General Terms of Use and Privacy Policy set forth the entire understanding and agreement between you and us with respect to the subject matter hereof.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell or that the price or availability of an item has been confirmed. We reserve the right at any time after receipt of your order to accept or decline your order (or otherwise cancel your order) in part or in whole for any reason. Your order will be deemed accepted by us upon our delivery of the products that you have ordered. We may require additional verifications or information before accepting any order. Notwithstanding the foregoing, you agree that, if we cancel all or a portion of your order or if we provide you less than the quantity you ordered, your sole and exclusive remedy is limited to: (a) we will issue a credit to your card or payment account in the amount charged for the cancelled portion or the quantity not provided (if your card/account has already been charged for the order); or (b) we will not charge your card/account for the cancelled portion of the order or the quantity not provided. Do not assume that a cancellation or change of an order you have placed with us has been effectuated until you receive a confirmation from us via email. In the event of a change or cancellation request from you, you will be responsible for, and your credit/debit card or other third-party payment account may be charged for, the payment of all fees associated with orders already processed or shipped before your cancellation or change request or a was received. We may refuse any order that is connected with a previous credit card dispute or refuse to process any subsequent order from a customer who has a history of suspicious activities.
All orders are processed within 7 business days (excluding weekends and holidays) after receiving your order and payment confirmation email. You will receive another notification when your order has shipped. Please note certain custom products or service may be subject to additional policies, conditions and restrictions, and may take longer to process or ship.
All products purchased from us are delivered to you by a third-party delivery company, pursuant to a shipping contract. Title of the products and the risk of loss shall pass to you upon delivery to your address. We shall not be liable if delivery is delayed or rendered impossible by forces of nature, sudden increased volume of orders, third party service issues (e.g. postal service issues), war, civil commotion, governmental action, terrorism, fire, storm, flood, explosion, strikes, walkouts, pandemics, other industrial disturbances, utility, services or transportation interruptions or any other cause beyond our reasonable control.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item. Please include a description of the issues and photographs so that we can evaluate the issue and make it right.
We do our best to describe every item, product or service offered on the Site as accurately as possible. However, we do not warrant that specifications or prices on the Site are complete, accurate, reliable, current, or error-free. In the event of any errors relating to the pricing or specifications of any item, product or service, we shall have the right to refuse or cancel any order in our sole discretion. If we charged your credit/debit card or other account prior to cancellation, we will issue a credit to your account or a refund in the amount of the charge. If we accept and process your order where a pricing or specification error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing or misdescription, we may cancel the sale, refund you any sums you have paid and require the return of any product provided to you under the order. If a product you purchased from us is not as described on the Site, your sole remedy is to return it in unused condition, complete and undamaged, in the original packaging, subject to the terms of the Return Policy absent the restocking fee.
Purchases of products and services on the Site are subject to availability. All descriptions, images, references, features, content, information, specifications, products and prices described or depicted in connection with the Site are subject to change at any time without notice. We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability and services, including for any items sold by third parties (if any). We reserve the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior notice. We reserve the right, but are not obligated, to limit the sales of our products or services to any person or geographic region. We may exercise this right on a case-by-case basis. Descriptive, typographic and photographic errors are subject to correction and we shall have no liability of any kind for such errors. We reserve the right to modify or cancel orders for any reason, including for typographical, pricing and other errors at any time. We strive to display as accurately as possible the colors of the products shown on the Service; however, we cannot and do not guarantee that your monitor’s display of any color will be accurate. PRODUCTS AND SERVICES DISPLAYED ON THE SERVICE MAY NOT BE AVAILABLE AT ALL TIMES AND MAY BE SUBSTITUTED OR DISCONTINUED AT ANY TIME.
For most promotional offers, such as coupons, vouchers, and discounts, restrictions apply. See offer for full terms and conditions applicable thereto which shall be provided as part of each offer. Please read the details of each offer, as coupons and promotional code restrictions vary. We reserve the right to modify, suspend, impose conditions on or cancel offers at any time without notice. We have no obligation for payment of any tax in conjunction with the distribution or use of any offer. You are required to pay any applicable sales tax related to the use of the offer.
By placing an order for products or services through the Site, you represent and warrant that any products or services purchased are for your own personal use or gifting, and not for purposes of resale. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In such an instance, if practical, we will notify you of our reasons for cancelling or refusing the order via contact information provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
In order to access or use some (or potentially all) of the features on the Site, you may be required to first register for a user account through our registration process that we make available through the Site. The Site practices governing any resulting collection and use of your personal information are disclosed in our Privacy Policy. If you register for any feature that requires a password and/or username, then you will choose your own password at the time of registration (or we may send you an email notification with a randomly generated initial password) and you agree that:
We offer free shipping for all orders delivered within the United States.
Free local delivery is available for orders within the area of 10 miles from Fort Worth Downtown. Deliveries are made between 12pm-6pm on weekdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
We offer worldwide international shipping. Shipping charges for your order will be calculated and displayed at checkout. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied, as they are the customer’s responsibility.
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check your order status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@thewatchpreserve.com with your name and order number.
We have a 7-day return policy, which means you have 7 days after receiving your order to request a return, provided your return will be subject to the terms herein.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info@thewatchpreserve.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note you will be responsible for the shipping fee for the return as follows:
Returns within the United States:
*Please note all returned items are subject to a restocking fee of 5% of the sale price of the product or USD$50, whichever is greater. The restocking fee will not apply to items returned due to our errors or defect in the product we determined that were already present at the time of delivery.
We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will be automatically refunded the amount to your original form of payment, minus shipping costs, insurance, restocking fee (if any), and any fees associated with the return payment method (e.g. wire transfer fees). Please remember it can take some time for your bank or credit card company to process and post the refund.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please note all watches and merchandise sold by The Watch Preserve Corporation are sold “as is” and without any warranty unless otherwise specified. For watches that have been serviced by us prior to the sale, please see “Limited Warranty for Parts and Services”. For such items, the warranty will begin to run from the date of sale.
The Watch Preserve Corporation (“WPC”, “us” or “we”) warrants to the original customer the following parts and/or described services provided by us, for the following periods and on the following terms:
Six (6) months from the date WPC notifies customer that the service has been completed.
As used in this Limited Warranty, the term “original customer” means the customer whose name and signature is on the service contract.
The obligation of WPC under this Limited Warranty is limited to repairing or, at its election, replacing, any part, provided that repairing and/or the replacement of any part shall be conditioned upon WPC’s pre-authorization in writing that it be returned to WPC (shipping and insurance prepaid by WPC if mailing), and upon WPC’s inspection and determination that the part and/or service is in fact defective. If it is determined that the issue is not covered by this Limited Warranty, customer will be charged for the shipping and insurance prepaid by WPC.
This Limited Warranty is void if the watch has been damaged or otherwise rendered defective as a result of any accident, alteration, abuse, misuse, neglect, lack of maintenance, improper maintenance or care, or has been operated or maintained in a manner contrary to or inconsistent with the directions, instructions or recommendations of WPC, or has been serviced or repaired (including attempted efforts) by a party other than WPC.
This Limited Warranty is issued only to the original customer and is not transferable, and is in lieu of all other warranties expressed or implied. WPC neither assumes nor authorizes any other individual or entity to assume for or on behalf of WPC any liability not herein stated.
The preceding paragraphs set forth the exclusive remedy for all claims based on failure of, or defect in, parts or services sold, whether the failure or defect arises before or during the applicable limited warranty period, and whether a claim, however asserted, is based on contract, indemnity, warranty, tort (including negligence), strict liability, implied by statute, common-law or otherwise, and neither WPC nor any of its officers, employees or agents shall be liable for any claims for personal injuries or consequential damages or loss incurred or suffered by the customer or any other person, howsoever caused. Upon the expiration of the applicable limited warranty period, all liability of WPC hereunder shall terminate.
THE FOREGOING LIMITED WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER WRITTEN, ORAL, IMPLIED OR STATUTORY. NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE SHALL APPLY, AND WPC DOES NOT WARRANT ANY PRODUCTS OR SERVICES OF OTHERS.
