Terms of service

All transactions made through our website (“Site”) are also subject to our Terms of Purchase, Return
Policy and Shipping Policy in effect at the time of purchase. These Terms of Purchase, Return Policy,
Shipping Policy, along with the General Terms of Use and Privacy Policy set forth the entire
understanding and agreement between you and us with respect to the subject matter hereof.

TERMS OF PURCHASE

Order Acceptance Policy.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your
order, nor does it constitute confirmation of our offer to sell or that the price or availability of an item has
been confirmed. We reserve the right at any time after receipt of your order to accept or decline your
order (or otherwise cancel your order) in part or in whole for any reason. Your order will be deemed
accepted by us upon our delivery of the products that you have ordered. We may require additional
verifications or information before accepting any order. Notwithstanding the foregoing, you agree that, if
we cancel all or a portion of your order or if we provide you less than the quantity you ordered, your sole
and exclusive remedy is limited to: (a) we will issue a credit to your card or payment account in the
amount charged for the cancelled portion or the quantity not provided (if your card/account has already
been charged for the order); or (b) we will not charge your card/account for the cancelled portion of the
order or the quantity not provided. Do not assume that a cancellation or change of an order you have
placed with us has been effectuated until you receive a confirmation from us via email. In the event of a
change or cancellation request from you, you will be responsible for, and your credit/debit card or other
third-party payment account may be charged for, the payment of all fees associated with orders already
processed or shipped before your cancellation or change request or a was received. We may refuse any
order that is connected with a previous credit card dispute or refuse to process any subsequent order from
a customer who has a history of suspicious activities.

Order Processing

All orders are processed within 7 business days (excluding weekends and holidays) after receiving your
order and payment confirmation email. You will receive another notification when your order has
shipped. Please note certain custom products or service may be subject to additional policies, conditions
and restrictions, and may take longer to process or ship.
All products purchased from us are delivered to you by a third-party delivery company, pursuant to a
shipping contract. Title of the products and the risk of loss shall pass to you upon delivery to your
address. We shall not be liable if delivery is delayed or rendered impossible by forces of nature, sudden
increased volume of orders, third party service issues (e.g. postal service issues), war, civil commotion,
governmental action, terrorism, fire, storm, flood, explosion, strikes, walkouts, pandemics, other
industrial disturbances, utility, services or transportation interruptions or any other cause beyond our
reasonable control.

Inspection of Order

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if
you received the wrong item. Please include a description of the issues and photographs so that we can
evaluate the issue and make it right.
No Responsibility to Sell Mispriced Products. 
We do our best to describe every item, product or service offered on the Site as accurately as possible.
However, we do not warrant that specifications or prices on the Site are complete, accurate, reliable,
current, or error-free. In the event of any errors relating to the pricing or specifications of any item,
product or service, we shall have the right to refuse or cancel any order in our sole discretion. If we
charged your credit/debit card or other account prior to cancellation, we will issue a credit to your account

or a refund in the amount of the charge. If we accept and process your order where a pricing or
specification error is obvious and unmistakable and could reasonably have been recognized by you as a
mispricing or misdescription, we may cancel the sale, refund you any sums you have paid and require the
return of any product provided to you under the order. If a product you purchased from us is not as
described on the Site, your sole remedy is to return it in unused condition, complete and undamaged, in
the original packaging, subject to the terms of the Return Policy absent the restocking fee.
Modifications to Prices or Billing Terms. 
Purchases of products and services on the Site are subject to availability. All descriptions, images,
references, features, content, information, specifications, products and prices described or depicted in
connection with the Site are subject to change at any time without notice. We cannot and do not
guarantee the accuracy or completeness of any information, including prices, product images,
specifications, availability and services, including for any items sold by third parties (if any). We reserve
the right to change or update information and to correct errors, inaccuracies or omissions at any time
without prior notice. We reserve the right, but are not obligated, to limit the sales of our products or
services to any person or geographic region. We may exercise this right on a case-by-case basis.
Descriptive, typographic and photographic errors are subject to correction and we shall have no liability
of any kind for such errors. We reserve the right to modify or cancel orders for any reason, including for
typographical, pricing and other errors at any time. We strive to display as accurately as possible the
colors of the products shown on the Service; however, we cannot and do not guarantee that your
monitor’s display of any color will be accurate. PRODUCTS AND SERVICES DISPLAYED ON THE
SERVICE MAY NOT BE AVAILABLE AT ALL TIMES AND MAY BE SUBSTITUTED OR
DISCONTINUED AT ANY TIME. 

Offers and Discounts. 

For most promotional offers, such as coupons, vouchers, and discounts, restrictions apply. All 5% off discount codes issued by The Watch Preserve Corp., including those previously sent via email or other promotions, are valid only for purchases of watches priced under $1,000. Any attempt to apply a 5% off discount code to a watch priced at $1,000 or above will not be honored. The 5% off discount is for new customers, and does not apply to items that have already been specially priced by our sales team. This restriction applies retroactively to all previously issued codes and remains in effect unless otherwise stated in writing by The Watch Preserve Corp. Discount codes are non-transferable, limited to one use per customer, and cannot be combined with other offers. See offer for full terms and conditions applicable thereto, which shall be provided as part of each offer. Please read the details of each offer, as coupons and promotional code restrictions vary. The Watch Preserve Corp. reserves the right to modify, suspend, impose conditions on, or cancel offers at any time without notice. The Watch Preserve Corp. has no obligation for payment of any tax in conjunction with the distribution or use of any offer. You are required to pay any applicable sales tax related to the use of the offer. The Watch Preserve Corp. reserves the right to reject any discount code application that does not comply with these terms or is deemed abusive or fraudulent.

Products for Personal Use Only.

By placing an order for products or services through the Site, you represent and warrant that any products
or services purchased are for your own personal use or gifting, and not for purposes of resale. We may, in
our sole discretion, limit or cancel quantities purchased per person, per household or per order. These
restrictions may include orders placed by or under the same customer account, the same credit card,
and/or orders that use the same billing and/or shipping address. In such an instance, if practical, we will
notify you of our reasons for cancelling or refusing the order via contact information provided at the time
the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to
be placed by dealers, resellers or distributors.

Accounts.

In order to access or use some (or potentially all) of the features on the Site, you may be required to first
register for a user account through our registration process that we make available through the Site. The
Site practices governing any resulting collection and use of your personal information are disclosed in
our Privacy Policy. If you register for any feature that requires a password and/or username, then you will
choose your own password at the time of registration (or we may send you an email notification with a
randomly generated initial password) and you agree that:

(i) You will not use a username (or email address) that is already being used by someone
else, that impersonate another person, violates the intellectual property or other right of
any person or entity, or is offensive.
(ii) You will provide true, accurate, current, and complete registration information about
yourself in connection with the registration process and, as permitted, maintain and
update it continuously and promptly to keep it accurate, current, and complete.
(iii) You are solely responsible for all activities that occur under your account, password, and
username – whether or not you authorized the activity.
(iv) You are solely responsible for maintaining the confidentiality of your password and for
restricting access to your device so that others may not access any password protected
portion of the Site using your name, username, or password.
(v) You will immediately notify us of any unauthorized use of your account, password, or
username, or any other breach of security.
(vi) You will not sell, transfer, or assign your account or any account rights.
We will not be liable for any loss or damage (of any kind and under any legal theory) to you or any third
party arising from your inability or failure for any reason to comply with any of the above obligations. If
any information that you provide, or if we have reasonable grounds to suspect that any information that
you provide, is false, inaccurate, outdated, incomplete, or violates these Terms of Purchase or General
Terms of Service, or any applicable law, then we may suspend or terminate your account. We also reserve
the more general and broad right to terminate your account or suspend or otherwise deny you access to it
or its benefits – all in our sole discretion, for any reason, and without advance notice or liability.

SHIPPING POLICY

How do I check the status of my order?
Once your order has shipped, you will receive an email notification from us which will include a tracking
number you can use to check your order status. Please allow 48 hours for the tracking information to
become available. If you haven’t received your order within 10 days of receiving your shipping
confirmation email, please contact us at info@thewatchpreserve.com with your name and order number.

RETURN POLICY

7-Day Returns

We have a 7-day return policy, which means you have 7 days after receiving your order to request a
return, provided your return will be subject to the terms herein.
To be eligible for a return, your item must be in the same condition that you received it and in its original
packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info@thewatchpreserve.com. If your return is accepted, we will
send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Please note you will be responsible for the shipping fee for the return as follows:

U.S. customers bear the full cost of shipping the item to The Watch Preserve Corp., fully insured.

International Returns: A flat rate shipping fee of USD $250 will be deducted from the refund
amount.

Refunds / Restocking Fee

*Please note all returned items are subject to a restocking fee of 5% of the sale price of the product or
USD$50, whichever is greater. The restocking fee will not apply to items returned due to our errors or
defect in the product we determined that were already present at the time of delivery.
We will notify you once we have received and inspected your return, and let you know whether or not the
refund has been approved. If approved, you will be automatically refunded the amount to your original
form of payment, minus shipping costs, insurance, restocking fee (if any), and any fees associated with
the return payment method (e.g. wire transfer fees). Please remember it can take some time for your bank
or credit card company to process and post the refund.
Exceptions / Non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

NO WARRANTY PROVIDED FOR SOLD MERCHANDISE

Please note all watches and merchandise sold by The Watch Preserve Corporation are sold “as is” and
without any warranty unless otherwise specified. For watches that have been serviced by us prior to the
sale, please see “Limited Warranty for Parts and Services”. For such items, the warranty will begin to run
from the date of sale.

LIMITED WARRANTY FOR PARTS AND SERVICES

The Watch Preserve Corporation (“WPC”, “us” or “we”) warrants to the original customer the following
parts and/or described services provided by us, for the following periods and on the following terms:
Movement Replacements:
 For new movements: One (1) year from the date WPC notifies customer that the service
has been completed.
 For vintage movements: Six (6) months from the date WPC notifies customer that the
service has been completed.
Overhauls:
 For movements with 8 or more jewels: Six (6) months from the date WPC notifies
customer that the service has been completed.
 For movements with less than 8 jewels: No warranty
General Repairs (e.g. crystal replacement, fixing a hand, mainspring repair): Six (6) months
from the date WPC notifies customer that the service has been completed.
As used in this Limited Warranty, the term “original customer” means the customer whose name and
signature is on the service contract.
The obligation of WPC under this Limited Warranty is limited to repairing or, at its election, replacing,
any part, provided that repairing and/or the replacement of any part shall be conditioned upon WPC’s pre-
authorization in writing that it be returned to WPC (shipping and insurance prepaid by WPC if mailing),
and upon WPC’s inspection and determination that the part and/or service is in fact defective. If it is
determined that the issue is not covered by this Limited Warranty, customer will be charged for the
shipping and insurance prepaid by WPC.
This Limited Warranty is void if the watch has been damaged or otherwise rendered defective as a result
of any accident, alteration, abuse, misuse, neglect, lack of maintenance, improper maintenance or care, or
has been operated or maintained in a manner contrary to or inconsistent with the directions, instructions
or recommendations of WPC, or has been serviced or repaired (including attempted efforts) by a party
other than WPC.
This Limited Warranty is issued only to the original customer and is not transferable, and is in lieu of all
other warranties expressed or implied. WPC neither assumes nor authorizes any other individual or entity
to assume for or on behalf of WPC any liability not herein stated.
The preceding paragraphs set forth the exclusive remedy for all claims based on failure of, or defect in,
parts or services sold, whether the failure or defect arises before or during the applicable limited warranty
period, and whether a claim, however asserted, is based on contract, indemnity, warranty, tort (including
negligence), strict liability, implied by statute, common-law or otherwise, and neither WPC nor any of its
officers, employees or agents shall be liable for any claims for personal injuries or consequential damages
or loss incurred or suffered by the customer or any other person, howsoever caused. Upon the expiration
of the applicable limited warranty period, all liability of WPC hereunder shall terminate.
THE FOREGOING LIMITED WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES, WHETHER WRITTEN, ORAL, IMPLIED OR STATUTORY. NO
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR

PURPOSE SHALL APPLY, AND WPC DOES NOT WARRANT ANY PRODUCTS OR
SERVICES OF OTHERS.

PICK-UP FOR SERVICED ITEMS

***Please note for all serviced items not picked up within three (3) months of the notification date,
the customer will be charged a $50 storage fee per item. After six (6) months, the item(s) will be
considered abandoned property, the disposition of which shall be at WPC’s sole discretion. At such
time, neither WPC nor any of its officers, employees or agents shall have any liability or obligation
of any kind or nature whatsoever, known or unknown, and shall not be responsible for any claims
related to the serviced item(s) including for any loss or damage to the serviced item(s) or for any
diminution in the value thereof.

 

 

The Watch Preserve SMS Program

Stay informed with The Watch Preserve. By opting in, you’ll receive SMS messages about watch repair updates, restoration progress, limited-time offers, special event invitations, and news from our Fort Worth Watch Shop.

You can cancel the SMS service at any time. Simply text 'STOP' to 817-696-9778 . Upon sending 'STOP,' we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

If you experience issues with the messaging program, reply with the keyword ‘HELP’ for more assistance, or reach out directly to info@thewatchpreserve.com.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

For privacy-related inquiries, please refer to our privacy policy.

Repair & Maintenance Terms of Service

Effective Date: Upon acceptance via form submission on our website or in-store.

This Repair & Maintenance Agreement (“Agreement”) is made between The Watch Preserve Corporation (“Company”) and Customer pertaining to the Repair Item (as defined below). By submitting a repair, online or in-store, you accept and agree to these terms.

Estimates and Payment

All provided quotes are estimates only. Actual pricing will be reconfirmed via email or text. During the repair process, we may discover the need for additional parts. Additional parts costs totaling up to $100 may be added without prior approval in order to keep your repair moving forward. If total additional parts costs exceed $100, we will contact you to discuss the cost and obtain your approval before proceeding. If you choose not to approve additional parts, the base service price will still be due to cover the work time and services already performed. If Customer rejects the actual pricing, Customer shall pay for the costs of packaging and shipping to return Repair Item back to Customer. A 50% deposit of the costs of the Services (not including parts) is required to begin service.

Limited Warranty

To provide Customer confidence in Company’s Services, Company warrants its Services against defects in materials and workmanship (under proper and normal use) for the following:

• Parts: Warranty coverage on parts is 6-12 months from Pick-Up Date.
• Repair/Maintenance Services: Warranty coverage on workmanship is 6-12 months from Pick-Up Date.

The obligation of Company under this warranty is limited to repairing or replacing, at its election, any part that in the judgment of Company is defective, provided Company has pre-authorized in writing to Customer that the Repair Item be returned to it, shipping prepaid, for inspection. If it is determined that the issue is not covered by this warranty, Customer will be charged for the shipping and insurance prepaid by Company.

This warranty does not cover Repair Item which has been subject to any accident, alteration, abuse, misuse, or usage against the directions, instructions or recommendations of Company. This warranty is issued only to the Customer, is not transferable and is in lieu of all other warranties expressed or implied.

Company shall not be liable for any damage or delays occurring in transit or for any default or delays in performance caused by any contingency beyond its control. In no event shall Company’s total liability under this Warranty exceed the lesser of: (1) the market value of Repair Item or (2) the insurance proceeds paid out under the insurance claim for Repair Item.

THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER WRITTEN, ORAL, IMPLIED OR STATUTORY. NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE SHALL APPLY.

Additional Terms and Conditions

Title and Risk of Loss; Insurance

Customer shall retain title to Repair Item at all times. While Repair Item is in Company’s possession, Company shall maintain insurance coverage. This means that if Repair Item is stolen, lost or damaged (ordinary wear and tear accepted) while in Company’s possession, such claim shall be filed under Company’s insurance. Alternatively, Company shall have the sole discretion to procure and replace the Repair Item with an equivalent item that is of the same brand and age and in similar condition.

Representations and Warranties

Company can only accept Repair Item from the legal owner. By Customer’s signature herein, Customer represents and warrants that Customer is the legal owner of the Repair Item. Company reserves the right to cancel the Services if Customer fails to disclose important information or discloses false information about Repair Item. In such event, Customer will be liable for any losses and costs incurred related to such cancellation. 

Indemnity; Liability

Customer shall fully indemnify and completely hold harmless Company, its officers, directors, employees, attorneys, insurers and representatives from and against all actions, claims, demands, liabilities, damages, losses, costs and expenses, including but not limited to reasonable attorney’s fees (and any other costs associated with the handling of or defense of any such action or claim of any kind) (collectively, “Losses”), arising from Customer’s breach of any term or condition herein this Agreement. In no event shall Company be liable to Customer for any incidental, special or consequential damages, including, without limitation, lost profits or lost data, arising out of this Agreement, even if Customer has been advised of the possibility of such damages. In no event shall Company’s total liability under this Agreement exceed the lesser of: (1) the market value of Repair Item or (2) the insurance proceeds paid out under the insurance claim for Repair Item.

Governing Law; Venue

In the event of a dispute arising out of or relating to this Agreement, the parties shall confer in good faith to promptly resolve any such dispute. This Agreement shall be governed by and construed in accordance with the internal laws of the State of Texas without regard to any conflicts of law principles and the parties agree to submit to the exclusive jurisdiction and venue of the courts located in Fort Worth, Texas. In the event of a legal dispute, the prevailing party shall be entitled to recover reasonable costs and expenses, including attorneys’ fees in addition to any other relief to which the prevailing party may be entitled. Each party waives any claim of forum non conveniens or similar claim for changing venue. To the fullest extent permitted by law, each party irrevocably and unconditionally waives any right it may have to a trial by jury in respect of any legal action arising out of or relating to this Agreement or the transactions contemplated hereby.

Miscellaneous; Entire Agreement.

This Agreement is solely for the benefit of the parties hereto and no provision of this Agreement confers any claim of action or other right upon any third parties. This Agreement may be amended, supplemented, modified and/or rescinded only through an express written instrument signed by both parties. Any party may specifically and expressly waive in writing any portion of this Agreement or any breach hereof, but no such waiver shall constitute a further or continuing waiver of any preceding or succeeding breach of the same or any other provision. Neither party shall be liable to the other party for non-performance of or delay in performing its obligations hereunder to the extent that performance is rendered impossible by a strike, government declared pandemic, riot, war, acts of God, earthquake, fire, flood, governmental acts or orders or restrictions, or any other reason to the extent that the failure to perform is beyond the reasonable control of the non-performing party. Neither this Agreement nor the rights and obligations hereunder shall be assignable by either party without the written consent of the other, and any purported assignment in contravention hereof shall be void. The headings contained in this Agreement are for reference purposes only and shall not affect in any way the meaning or interpretation of this Agreement. Each provision of this Agreement is intended to be severable. Should any provision of this Agreement or the application thereof be judicially, or by arbitral award, declared to be or become illegal, invalid, unenforceable or void under Texas Law, the remainder of this Agreement will continue in full force and effect and the application of such provision to other persons or circumstances will be interpreted so as reasonably to effect the intent of the parties. Sections regarding “Payment”, “Indemnity; Liability”, and all other provisions which expressly or by their nature or context are intended to survive shall survive termination or expiration. This Agreement embodies the entire understanding of the parties in relation to the subject matter of this Agreement and supersedes any other agreement between the parties to the extent the latter covers the same subject matters. There are no representations, promises, warranties, understandings or agreements, express or implied, oral or otherwise, in relation thereto, except expressly referred to or set forth herein. No terms and conditions on any other transaction documents shall alter, amend or modify the terms of this Agreement.

Contact Us

If you have any questions about these Terms, please contact us at:

The Watch Preserve Corp. 

1253 W. Magnolia Avenue

Fort Worth, TX 76104

info@thewatchpreserve.com