Refund policy
7-Day Returns
We have a 7-day return policy, which means you have 7 days after receiving your order to request a return, provided your return will be subject to the terms herein.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info@thewatchpreserve.com. If your return is accepted, you are responsible for sending the item back to The Watch Preserve Corp., fully insured. You must ship within 48 hours of approval. Failure to provide tracking within this timeline voids the return authorization. Items sent back to us without first requesting a return will not be accepted.
Please note you will be responsible for the shipping fee for the return as follows:
- U.S. customers bear the full cost of shipping the item to The Watch Preserve Corp., fully insured.
- International Returns: A flat rate shipping fee of USD $250 will be deducted from the refund amount.
Refunds / Restocking Fee
*Please note all returned items are subject to a restocking fee of 5% of the sale price of the product or USD$50, whichever is greater. The restocking fee will not apply to items returned due to our errors or defect in the product we determined that were already present at the time of delivery.
We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will be automatically refunded the amount to your original form of payment, minus shipping costs, insurance, restocking fee (if any), and any fees associated with the return payment method (e.g. wire transfer fees). Please remember it can take some time for your bank or credit card company to process and post the refund.
Exceptions / Non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.