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All transactions made through our website (“Site”) are also subject to our Terms of Purchase, Return Policy and Shipping Policy in effect at the time of purchase. These Terms of Purchase, Return Policy, Shipping Policy, along with the General Terms of Use and Privacy Policy set forth the entire understanding and agreement between you and us with respect to the subject matter hereof.
We offer free shipping for all orders delivered within the United States.
Free local delivery is available for orders within the area of 10 miles from Fort Worth Downtown. Deliveries are made between 12pm-6pm on weekdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
We offer worldwide international shipping. Shipping charges for your order will be calculated and displayed at checkout. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied, as they are the customer’s responsibility.
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check your order status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@thewatchpreserve.com with your name and order number.
We have a 7-day return policy, which means you have 7 days after receiving your order to request a return, provided your return will be subject to the terms herein.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info@thewatchpreserve.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
*Please note all returned items are subject to a restocking fee of 5% of the sale price of the product or USD$50, whichever is greater. The restocking fee will not apply to items returned due to our errors or defect in the product we determined that were already present at the time of delivery.
We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will be automatically refunded the amount to your original form of payment, minus shipping costs and restocking fee (if any). Please remember it can take some time for your bank or credit card company to process and post the refund.
Unfortunately, we cannot accept returns on sale items or gift cards.
